Billing and Payments Policy

1. Introduction

This Billing & Payments Policy outlines the terms governing all financial transactions conducted through the brand Concept Living, which is owned and operated by Rustic Wood Industries.

For all legal, accounting, taxation, invoicing, and financial purposes, Rustic Wood Industries shall be recognized as the seller, supplier, and contracting entity in respect of all goods and services offered under the Concept Living brand.

2. Legal Entity and Billing Responsibility

All invoices, receipts, and financial documentation shall be issued exclusively in the name of:

Rustic Wood Industries

(the “Company” / “Supplier”)

Concept Living functions solely as a brand identity and trade name, and does not constitute a separate legal or billing entity.

Accordingly:

All sales are executed by Rustic Wood Industries

All contractual obligations are between the customer and Rustic Wood Industries

All statutory compliance, including taxation, shall be undertaken by Rustic Wood Industries

3. Pricing and Taxes

All product prices displayed on the website are subject to applicable taxes, including but not limited to Goods and Services Tax (GST), unless explicitly stated otherwise.

Prices are subject to revision without prior notice

Final pricing, including taxes and applicable charges, shall be reflected in the invoice issued by Rustic Wood Industries

Any additional charges such as shipping, handling, or customization shall be communicated prior to order confirmation

4. Payment Terms

All payments made by customers shall be processed in favor of:

Rustic Wood Industries

Accepted modes of payment may include:

Bank Transfer (NEFT / RTGS / IMPS)

UPI Payments

Online Payment Gateways

Any other approved payment method as made available on the website

Key conditions:

Orders shall be processed only upon receipt of payment, unless otherwise agreed in writing

For customized or made-to-order products, advance or full payment may be required

Payment confirmation shall be subject to realization of funds in the Company’s bank account

5. Invoice and Documentation

Upon successful confirmation of order and payment:

A tax invoice shall be generated and issued by Rustic Wood Industries

The invoice shall include product details, applicable taxes, billing information, and transaction value

Customers are responsible for providing accurate billing details at the time of order

Any request for invoice modification must be raised within a reasonable timeframe and shall be subject to applicable laws and Company policies.

6. Refunds and Adjustments

All refunds, if applicable, shall be processed solely by:

Rustic Wood Industries

Key conditions:

Refund eligibility shall be governed by the Company’s Refund Policy

Approved refunds shall be credited through the original mode of payment or any other method deemed appropriate by the Company

Processing timelines may vary depending on banking channels and payment methods

Any deductions, if applicable, shall be communicated in advance

7. Order Cancellation and Payment Adjustments

In the event of order cancellation:

Any eligible refund or adjustment shall be processed by Rustic Wood Industries

For made-to-order or customized products, cancellation charges may apply as per policy

Adjustments against future orders, if agreed, shall be documented accordingly

8. Payment Disputes

In case of any discrepancies related to billing or payments:

Customers are advised to contact the Company with complete transaction details

Rustic Wood Industries reserves the right to review and resolve such disputes based on internal records and applicable laws

The Company’s decision in such matters shall be final, subject to governing laws

9. Compliance and Governing Law

All billing, invoicing, and payment transactions shall comply with applicable laws and regulations in India, including but not limited to:

Goods and Services Tax (GST) regulations

Income Tax provisions

Applicable commercial and contractual laws

10. Contact Information

For any queries related to billing and payments, customers may contact:

Rustic Wood Industries

(Operating under the brand Concept Living)

11. Governing Law and Jurisdiction

This Policy, along with all transactions conducted under the brand Concept Living, shall be governed by and construed in accordance with the laws of India.

All disputes arising out of or in connection with billing, payments, or related transactions shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan.