Shipping policy

At CONCEPT LIVING , we believe your experience should be as smooth and thoughtful as the furniture we craft. From order to delivery, we ensure that your furniture reaches you safely, on time, and with care.

This Shipping & Delivery Policy outlines timelines, processes, and important information regarding the dispatch and receipt of your order.

1. Delivery Areas

We currently deliver across all major cities and towns in India through our trusted logistic partners.

  • For remote or non-serviceable areas, our team will connect with you to explore alternate delivery arrangements.
  • We do not offer international shipping at this time.

2. Delivery Timelines

Each piece of furniture is handcrafted upon order. Our estimated delivery timelines are:

Product Type Estimated Delivery Time
In-stock / Ready-to-Ship items 7 – 14 business days
Made-to-Order furniture 4 – 6 weeks (depending on customization and location)


 These are estimated timelines and may vary based on your location, customization levels, and logistics availability. You will receive regular updates on your order status via email/SMS.

3. Shipping Charges

  • Standard Shipping : FREE across all serviceable pincodes on orders.

  • A nominal shipping fee may apply for:

    • Remote / difficult-to-access locations

    • Low-value orders

    • Special delivery requirements (e.g., stair carry for high floors without elevators)

Any applicable shipping charges will be shown at checkout before you confirm your order.

4. Order Tracking

Once your order is dispatched, you will receive:

  • A shipping confirmation email/SMS with tracking details

  • A call or SMS from our logistics partner before delivery

You can also track your order status under My Orders on our website.

5. Pre-Delivery Guidelines

To ensure smooth and safe delivery:

  • Please verify that entryways, staircases, and elevators at your delivery address can accommodate the furniture dimensions.
  • For large items (e.g., beds, wardrobes), entry clearance is the customer’s responsibility.
  • If manual labor or equipment (like cranes) is required, these charges will be borne by the customer.

We recommend checking product dimensions on the product page before ordering.

6. Delivery & Assembly

  • Delivery & installation are provided by trained professionals where applicable.
  • Products that require on-site assembly (like beds, wardrobes, dining sets) will be installed at no extra cost.
  • Products that are pre-assembled (like chairs, coffee tables, etc.) will be delivered ready to use.

7. Missed Delivery Attempts

If you're unavailable during the scheduled delivery:

  • Our team will attempt 2 more deliveries.
  • If unreachable or unresponsive for 7 consecutive days, the order may be returned to origin.
  • Re-delivery charges may apply in such cases.

8. Damage at the Time of Delivery

We take extreme care in packaging and handling. However, if your item arrives damaged:

  • Inform the delivery team immediately.
  • Share photographs/videos of the damage with our support team within 24 hours.
  • We will arrange for repair, replacement, or refund as per our Return & Warranty Policy.

Please do not accept delivery if the outer packaging is tampered with.

9. Delays Due to Unforeseen Events

While we strive for timely delivery, delays may occur due to:

  • Natural calamities
  • Strikes or lockdowns
  • Manufacturing delays
  • Transport disruptions

In such cases, we will proactively communicate updates and revised timelines.

10. Need Help with Your Delivery?

For any concerns related to shipping, delivery, or tracking, you can reach us at:

  • 📧 Email: conceptlivingjaipur@gmail.com
  • 📱 WhatsApp Business: +91 63504 61656
  • 📞 Mobile / WhatsApp: +91 98290 76707 (Mon–Sat, 10 AM–7 PM)

Thank you for shopping with CONCEPT LIVING.

From our workshop to your doorstep — we ensure every piece arrives with the care it deserves.